Call Center Outsourcing Done Right
You want to work with a call center company who cares about your customers. You want agents who speak your brand. You want your service to be a competitive advantage in your market. We can help.
Our Unique Approach
Let’s Analyze For A Minute
Up to 67% of customers say they refuse to do repeat business with a company when they encounter a poor experience. Why settle for less? Discover how you can unlock your businesses service potential.
industry leaders turn to performtel
for better service and higher sales
Who are we?
We’re a company of Customer Experience Enthusiasts
here to Serve you and your Business
In today’s competitive markets, it’s may not be enough to just have a great product or service for your customers. Let your post-sales service be the difference. Gain a competitive advantage, let us put on a smile for your most challenging customers and let us leave them wanting more of your product or service.
Sales – The most Important function in a Business
Many business owners fail to recognize how important selling is to their success. World-class products and services won’t sell themselves, we can help. Let our team develop a sales solution for your business that will keep your company growing.
24x7x365 Award Winning support in 2016 for less than the cost of answering your own calls.
How do you rank amongst your competition
in Customer Loyalty?
While we aren’t a R&D consultant firm that will help you perfect your products & services features, attributes and benefits, customer feedback might just be the ticket you’ve been missing to help you improve. With our intelligent feedback system, we’re able to relay customer surveys and product feedback directly to you and your operations team allowing you to know how much (or even little) your customers are enjoying the products and services you’re marketing and selling to them.
Customer Service Outsourcing
It’s no longer enough to just have your call center vendor answer the phone, greet your customer and try to resolve the call in a timely manner.
What you really want is your service and your provider to be innovative and provide your brand with a competitive advantage over your competition. We understand this business, and we’re here to help you achieve your vision.
Tools that will make you go, Yes!
We’ve brought two tools to the market that have revolutionized the way a call center operates internally and externally. The first is our agent interface which integrates directly and seamlessly with your CRM applications, that’s right multiple CRM’s at one time. The second is our proprietary reporting engine allowing you to gain immediate insight into the success of your campaign without having to view a spreadsheet or PDF that got lost in your email.
The best way to promote your business products and services is word of mouth marketing. We will help.
Words From Our Clients
Partners We Work With
To have a World-Class Company,
you need to have great people running it.
Ready to speak with someone and learn more?
Our team of Call Center Solutions specialists are standing by and excited to hear about the challenges you’ve encountered from other call centers or any reservations you may have surrounding outsourcing, don’t worry though – we get it, we understand.
And as an added bonus for contacting us today, you’ll receive a PDF article we wrote for you on the seven potential pitfalls of call center outsourcing and more importantly how to avoid them.